Top 5 Best Customer Service Books for Cannabis Dispensaries in 2023
As a cannabis retail owner or budtender, you know that great customer service is key to keeping your customers happy and coming back for more. That's why I've put together this list of the top 5 best customer service books for cannabis dispensaries in 2023. Let's dive in!
If you’re a cannabis retailer — it might be a good idea to create a library of these titles at your shop for your budtenders or include copies as part of an onboarding program.
Customer Service Books
Be Our Guest: Perfecting the Art of Customer Service - This book is perfect for those who want to learn from the masters of customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists - This book is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. With practical strategies and real-world examples, it's a must-read for any cannabis retailer looking to improve their customer service experience.
The Paradox of Choice: Why More is Less - In the cannabis industry, customers are presented with an overwhelming number of different product choices. This book helps you understand how confusing it is as a consumer and provides insights on how to simplify and streamline your offerings.
Why We Buy: The Science of Shopping - This book, an oldie but a goody, helps highlight the important factors in keeping customers engaged and returning. By analyzing the shopping behaviors of consumers, you'll gain a better understanding of what makes them tick and how to keep them happy.
The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture - This book is not about selling shoes or clothes or cosmetics or jewelry. It's about how underlying values such as respect, trust, compensation and even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers.
And there you have it, folks! These books are sure to take your customer service experience to the next level. Plus, if you use our affiliate links to purchase on Amazon or use our Thriftbooks link to get a free book, you'll be supporting our site while also getting great reads.
Don't forget to check out our site for even more book recommendations for individuals working in the cannabis industry.
Thanks for reading, and happy learning!